Returns and Cancellations

So, you don't want what you ordered....what are your options? We've recently updated our returns policy so hopefully this is clear enough. We're here to help and will do what it takes to ensure every customer is taken care of.
Order Cancellations
You can cancel your order by emailing us at Orders@Bauer-Precision.com, or using our Contact Us form. Please supply your name, order number, and the reason for the cancellation. The reason won't change anything, we just like to know.
 
Sometimes it is just not possible to cancel an order or to cancel it in time.  So please, do your best to make sure you want an item before you order, as there is no guarantee that we can cancel your order before it ships. If we were unable to get your order canceled in time, please note, you can send the package back to us for a full refund, minus the shipping cost. The customer is also responsible for providing a return shipping label.
Suppressor and NFA Cancellations
NFA orders required additional processing on our end, thus the cancellation policies are more complex.
  • Orders canceled before the Form 3/Assigment has been filed will incur a 10% cancellation fee.
  • Orders canceled after the Form 3/Assigment has been filed will incur a 25% cancellation fee.
  • Once the ATF has approved a Form 3, no cancellations will be accepted, and the can will be shipped to your dealer as it will have already been transferred to them with the ATF.
Please be aware of these policies and understand that by ordering a suppressor through our website, you accept these terms fully.
Returns Without Cause
We want to ensure our customers are happy with their purchases and understand plans can change or products may not quite meet your needs/expectations. If you aren't happy with your purchase, you can return eligible products as follows:
  • For a full refund, minus shipping costs, for up to 10 days.
  • For a full refund minus a 15% restocking fee, minus shipping costs, for days 10-30.
  • Bauer Precision does not refund any shipping costs for orders returned without cause. This includes original shipping costs and return shipping costs.
Please include your name, order number, a note requesting that a return be processed, and the reason. Once our staff has the opportunity to inspect the item's condition and verify it's state, we'll issue a refund. We do not refund shipping costs, sorry! Just like a brick-and-mortar store wouldn't pay for your gas to drive the item back.
 
Failure to include all requested information may delay any refunds or exchanges. We apologize up front!
  • Items must be in new condition, unopened if it ships in a sealed package, and unmounted, and undamaged.
  • Items must be returned with ALL accessories, parts, tools, documentation, and other materials as shipped from our shop. Failure to return everything for that item in question will automatically incur a 25% restocking fee.
  • As noted, Bauer Precision is not responsible for return shipping costs.
Exclusions:
  • We cannot accept accept returns on serialized items such as lower receivers or firearms, or NFA items. We cannot make exceptions to this rule - once we transfer an item, it's no longer ours. Please understand that we hate to put our customers in this position, but it's the nature of the industry and the legal implications on NFA items.
  • We do not accept returns on ammunition. This is a liability issue - we cannot make exceptions.
  • We do not accept returns on barrels that have been removed from their packaging. We reserve the right to refuse returns on items that appear to have been mounted or assembled.
Optics Return Policy
Please note that all sales on optics are final. Due to the precision nature of these products, we do not accept returns on optics. If you have any questions about compatibility or need assistance prior to purchase, our team is happy to help!
Returns with Cause
If we made a mistake, we'll make it right if notified within 10 days of receipt of item. We will either work with you to swap out the item, offer store credit to make it right in lieu of a return, or refund the item upon return.
  • You'll receive a pre-paid return shipping label by email. Please ensure the email you used for the order is accurate - if it isn't, you won't get the label.
  • Once we receive the shipment and we inspect it, we will ship out the correct item, issue store credit, or refund the order.
  • The same conditions apply as above, returned item must be in new condition. If it has been opened, mounted, or damaged, you will be charged a 15% restocking fee.
Refunds
In the event that a refund is necessary, please understand that it can take 3-7 business days for it to process. If you have not received your refund within 7 business days of getting the order update, please send us an email at Orders@Bauer-Precision.com inquiring to the status. We'll do everything we can to resolve any refund issue to your satisfaction.